Warranty System Solutions
Equip your team for success.
Cloud-Based Warranty System
Your warranty team can use these and other SmartFeatures to improve your warranty process:
Automate Customer Requests
Customers can submit their warranty requests through a web form. Their information is entered directly into Tikit.
Assign
Requests submitted by a customer can quickly be assigned to a team member by a manager. Team members see tickets assigned to them, in their own dashboard.
Communicate
Tikit makes communication easy. Send emails and texts, and view history right in the dashboard. Save notes and messages in each ticket.
Track
View and filter real time ticket data, like ticket and item statuses, a team member’s statuses, age of tickets, bonuses, trends across subdivisions and repair categories. Download reports for more in-depth analysis.
Share Files
Attach and share files in a ticket or ticket item.
Automate Customer Approval
From the dashboard, click the sign-off button to email the customer when all items have been completed, allowing the customer to digitally approve and sign off on the repairs.
Tikit is a cloud-based project management app for warranty departments. Your warranty team can use Tikit warranty system tools to communicate, collaborate and complete requests faster and easier. And it’s customizable.
How Can Tikit help Your Warranty Team?
From a single dashboard accessible from anywhere, anytime on any device, your team can:
- View the status and age of each ticket
- Admins can see who is assigned to each ticket in the queue
- Take pics from tablet and mobile and upload right into each ticket
- Central communication tools like email, texting, commenting and notes save time, remove frustrations and keep things transparent
- Automate customer requests and approval
Tikit can be customized to better fit with your specific process. Trade piles of paperwork or sub-par apps for a collaborative warranty management system designed specifically for warranty teams.
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Make Your Warranty Processes Easier and More Efficient
Tikit: Teams
Tikit supports the special roles in your team, such as admins, managers, and crewmembers who meet with customers. Admins assign tickets to crewmembers, who only see tickets assigned to them.
Everyone can see important details, like the age of the request, current status, notes that have been logged by team members, other other relevant features.
Tikit: Tracking
Keeping track of hundreds of tickets is challenging. The Tikit dashboard makes this transparent and simple, allowing you to see the statuses of each ticket in one list. Want to see only completed tickets? No problem, use the filters in the dashboard to filter.
Want to see just one crewmember’s tickets? Okay. The age of the ticket is also shown to ensure repairs are not being forgotten. If a ticket gets too old, the age will change colors to remind you.
Tikit: Communications
Between phone calls, emails and texts, communication can be tough in the warranty process. Tikit makes communication easy. Leave team or repair notes inside each ticket item. Send an email to the customer from inside the ticket and view email history. Need to assign the ticket to a new team member? No problem – all the info stays right inside the ticket for the new team member to review.
Tikit: Success
On-page filtering options give you flexibility – filter by assigned crewmember, subdivision, repair category, status, or even search for a specific note or problem. Download reports for verification of timeliness, work completed, common problems in certain repair categories and/or subdivisions, bonus structure, and more – your Tikit to tracking success.
Key Benefits
- Allows admins and crewmembers to collaborate and process warranty requests more easily and smoothly
- Improves quality and quantity of work
- Smooth, smart processes and organization makes it easy for everyone, improving team contentment and commitment
- Expands the quantity of manageable processes and tickets
- Reduces time in each project
- Improves project focus
- Keeps track of the status of work tickets so you don’t have to
- Customer approval can be done digitally in the app – either in person or automated through email using the built-in digital signature page.
- Data search, filtering and download simplifies and speeds up decision making
- Completely paperless, but printing supported
Key Features
- Our API allows you to accept warranty requests on your website or through our dashboard. Requests are automatically entered into the queue “on hold” until an admin approves and assigns the request.
- Simple and organized interface makes it easy to work through all tickets
- Ticket status and age improve timeliness, keeping tickets in front of managers and crewmembers
- Search, filters, sorting and reports allows you to easily see the data you need, such as certain ticket status and tickets per crewmember, subdivision, repair category – for any date range.
- Automate customer approval when a ticket is completed. The Tikit dashboard can email the customer a link to digitally sign off on the work completed.
- Recognize common issues occurring in a single subdivision
- Upload files and photos to each ticket, make notes, track repair costs
- Desktop version for admins. Tablet / mobile version for crewmembers by default
Key Features Per Role
- View all tickets in a single dashboard for easy management
- Collaborate with crewmembers to process a ticket more easily and smoothly.
- Quickly edit anything in a ticket or ticket item
- Ticket items for a single customer can be viewed in one place quickly and efficiently
- Post a staff note in a ticket for the assigned crewmember, who will also receive an email notification with the note
- Easily see the age of all tickets to make sure no one is lagging behind
- View tickets for just one crewmember
- Search for a specific problem or note
- Upload files and photos into a ticket for team access
- View tickets of any status in any given time period
- Recognize common issues across a specific subdivision or repair category like electrical, plumbing, roofing, etc.
- Review communications sent in the dashboard
- Download reports
- Allows crewmembers and admins to collaborate and process a ticket more easily and smoothly
- Crewmembers have their own dashboard to view tickets assigned to them
- Features like notifications, reminders, and emails keep crewmembers on track and prioritized
- Make notes and have customers digitally sign off on the ticket after work is completed
- Tikit’s automated digital customer sign-off process means crewmembers don’t have to meet with the customer in person to get final approval
- Upload files and photos into a ticket for team access
- See staff notes from admins
- All data is real-time
- Crewmembers are incentivized by bonuses (if applicable). The tickets dashboard helps them stay motivated by displaying their current bonus total.
- Download reports relevant to their tickets